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Frequently Asked Questions
- Q: How many candles will I receive each month?
A: Each month you will receive a varied amount of candles ranging in size and burn times, total value between $5o-60. You can expect 2 large candles, 5 or 6 small size candles, or a combination of a big candle and 2 or 3 small candles. The large candles burn slower (last longer) while the smaller candles have shorter burn times.
- Q: What kind of candles will I receive?
A: You will receive a variety of candles in different shapes, scents, and colors, all found on our website. Check out our gallery for all our current products. Every few months we add new shapes and sizes to our collection.
- Q: When will I receive my candles?/How long does the box ship?
A: We ship out all our subscription boxes on the 15th of each month, you will receive them between the 18th and 22nd of each month. When ordering from our shop, we prepare each order immediately after receiving and ship out within 2 to 4 days.
- Q: Can I choose which scent and color I receive in my box?
A: To keep the subscription your favorite monthly surprise, we hand select each candle, color, and scent for you. If you love any specific product, visit our SHOP to place your order.
- Q: What kind of scents are the candles?
A: We have a selected set of 10 scents that we alternate between months; Lavender, Rain, Frankincense & Myrrh, Egyptian Musk, Golden Musk, Citrus & Teakwood, Mango Peach, Coconut Pineapple, Ginger & Frankincense, White Diamond. Check out our “Scent” section in POSTS for a description for each one.
- Q: What if I collect too many candles?
A: The beauty of our candles is they are appropriate for every occasion. If you find yourself with a few extra candles, they are perfect to gift to your friends or loved ones for any special occasion.
- Q: How long do the candles burn?
A: Our rose pillar burns between 22 and 26 hours; our round rose burns between 20 and 25 hours; and our petite rose burns up to 7 hours
- Q: Can I cancel the subscription?
A: You can cancel the monthly re-billable subscription any time. If you cancel before the 15th of any month you will not receive the following months box. We bill on the 1st of every month. You must cancel the yearly subscription before you receive the last box of the year to stop from being charged for the next year.
- Q: When do I get billed for my subscription?
A: We bill on every 1st of the month for the following months candle box.
- Q: Do you ship outside of the USA?
A: We do not ship our subscription boxes outside of the USA. However all the products available in our SHOP can ship all over the world.
- Q: What are the candles made of?
A: All our candles are now made of 100% Eco Soy Wax.
- Q: What do I put the candles on?
A: Because the candles are not in a container we recommend using a level (flat) surface or candle stand with rounded up edges the hold the wax in when it melts.
- Q: What happens if the wax spills over?
A: If the wax spills over the edges on to a flat surface just let it dry and then you can peel it right off. If the wax spills on to a fabric surface it will leave a white residue (do not try to wipe it down when it is wet as it will just spread the wax further), it will likely need to be laundered or dry cleaned so be cautious about lighting the candle on a proper stand or holder.
- Q: How long should the candles stay lit?
A: Do not burn the candles for more than 4 hours at a time, this will keep the lifespan of the candles longer, and it will prevent the wax from spilling over the edge of the candle too soon.
- Q: When should I sign up for a membership?
A: You can sign up for a box membership anytime. If you order before the 5th of any month you will qualify for immediate membership, we will ship out your box on the last day of the same month you order. If you order after the 5th of any month, your order will ship out on the 15th of the following month.
- Q: How are the candles packaged for shipping?
A: Each candle is placed in tissue paper and bubble wrap, and separated with air pockets so they are not damaged and do not damage each other in the shipment.
- Q: Does my subscription automatically renew?
A: If you select the monthly re-billable subscription you will be automatically billed on the 1st of each month (You can cancel this any time). If you select the yearly prepaid membership you will be re-billed after one year unless cancelled prior.